Frequently asked questions
To request a reminder of your login or password, drop us an email at firstname.lastname@example.org or call 01276 601 701
If you need to change any of the information attached to your account (e.g. name, address, email, phone etc.), please email email@example.com
This varies, but certificates are usually posted to learners within 4-6 weeks of passing a course
If you’ve lost or misplaced a certificate, please contact us at firstname.lastname@example.org
Yes, using the following email addresses:
BTEC Level 2 – Teamwork and Personal Development in the Community: email@example.com
All ILM qualifications – firstname.lastname@example.org
All City & Guilds Professional Recognition Awards – email@example.com
Generally speaking, you will need to download the relevant workbook, fill it in, save it to your computer, upload to Moodle and then submit it.
If you’re stuck with this, you can either email us at firstname.lastname@example.org or contact your Regional Manager who will be happy to help.